Frequently Asked Questions

Access & Accounts:

• I forgot my password. What do I do?
  • Use “Forgot Password” on the sign-in page. If SSO is enabled, reset via your identity provider or contact the school office.
• Can multiple guardians access one student?
  • Yes. Link multiple guardians to a Student Profile from Admin Console → Students → Guardians.

Attendance:

• Can teachers correct attendance after submission?
  • Yes, if allowed by policy. Corrections require admin approval when configured.
• Do parents get notified immediately when a student is absent?
  • Instant alerts can be enabled per school policy.

Grades:

• When do students see grades?
  • After the teacher publishes results and any required approvals are completed.
• Can we customize grade scales?
  • Yes. Define numeric or letter scales and map to transcripts.

Billing:

• Which payment methods are supported?
  • Depends on configured gateway. Typically cards, bank transfer, and local options.
• Can parents pay multiple invoices at once?
  • Yes. Use “Pay All” from the Billing tab.

Messaging:

• Who can I message?
  • Teachers can message assigned classes; Parents and Students can message recipients based on school policy.

Data & Privacy:

• How do we export student data?
  • Admin Console → Reports → Exports. Full exports are permission-restricted.