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Contact & Support

Get help with 4SCH School Management System. Whether you need technical support, have questions, or want to submit feedback, we're here to help.

Contact Information​

General Inquiries​

  • Email: info@ng.4sch.com
  • Phone/WhatsApp: +234 704 151 8843
  • Social Media: Follow us @ng4sch on Facebook, Twitter/X, Instagram, and YouTube

Support Team​

New Schools​

Want to register your school? Visit www.4sch.com to get started.

Getting Support by Role​

School Administrators​

  • Contact your 4SCH success manager directly
  • Submit a ticket via Admin Console → Support
  • For urgent issues, use the emergency contact listed in Admin Console → Support → On-call

Teachers, Parents & Students​

  1. First: Reach out to your school office—they can help with most issues
  2. If needed: The school office can escalate your issue to 4SCH support with proper context
  3. Emergency: For critical issues (like login problems during exams), contact your school admin

Common Support Requests​

Technical Issues​

  • Login problems
  • System not loading
  • Features not working as expected
  • Data synchronization issues

Account & Access​

  • Password resets
  • Permission requests
  • Role assignments
  • New user setup

Training & Guidance​

  • How-to questions
  • Best practices
  • Feature walkthroughs
  • Workshop requests

Response Times​

PriorityResponse TimeExamples
CriticalWithin 2 hoursSystem down, data loss, security issues
HighWithin 24 hoursFeature not working, exam-related issues
MediumWithin 48 hoursGeneral questions, minor bugs
LowWithin 5 daysFeature requests, enhancement suggestions
Business Hours

Our support team operates Monday–Friday, 8:00 AM – 6:00 PM (West Africa Time). Critical issues are monitored 24/7.

Before Contacting Support​

Help us help you faster by having this information ready:

  1. Your Details

    • School name
    • Your role (Admin, Teacher, Parent, Student)
    • Your username or email

  2. Issue Description

    • What were you trying to do?
    • What happened instead?
    • When did this start?
    • Does it happen every time?

  3. Screenshots (if applicable)

    • Error messages
    • Unexpected behavior
    • Missing data

Self-Service Resources​

Before reaching out, check if these resources can help:

Submit Feedback​

We're always improving! Share your thoughts:

  • Feature Requests: Email support@ng.4sch.com with "Feature Request" in the subject
  • Bug Reports: Use the in-app feedback button or email us
  • Compliments: We love hearing what's working well!

Appendix: Data Import Templates​

Need to import data? Use the built-in templates from Admin Console → Import.

Typical CSV Headers​

Students:

student_id, first_name, last_name, class, section, date_of_birth, guardian_email

Staff:

staff_id, first_name, last_name, email, role, subject

Subjects:

subject_code, subject_name, class, elective

Enrollments:

student_id, class, section, session, term
tip

Download the template from the import section to ensure your CSV matches our format exactly.

Still need help? Email us at support@ng.4sch.com or call +234 704 151 8843.

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