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Push Notifications & Notification Box

This guide explains the notification system in 4SCH — what notifications you'll receive, how to manage them, and how to ensure push notifications are working on your device.

Audience: All users (Students, Parents, Teachers, School Admins).

What Are Notifications?​

4SCH uses two types of notifications to keep you informed:

1. In-App Notifications (Notification Box)​

  • Live in a Notification Box accessible from a bell icon in the apps
  • Persistent — they stay until you delete them
  • Show full title and message
  • Tap to navigate to the relevant page

2. Push Notifications​

  • Pop up on your device's lock screen / notification tray
  • Even if the app is closed
  • Tap to open the app at the relevant page
  • Need to be enabled in your device settings

You'll typically receive both for important events.

What Notifications You'll Receive​

Notifications cover key school events. What you receive depends on your role:

Students​

  • 📚 Exam timetable published
  • 📊 Results published (with grades and CA breakdown)
  • 📝 New assignment created
  • 📢 School announcement
  • 💰 Fee invoice generated (if applicable)
  • 📅 Event reminder

Parents/Guardians​

Everything students get, plus:

  • 👨‍👩‍👧 Child-specific notifications (attendance, behaviour, etc.)
  • 💳 Fee payment reminders for your children

Teachers​

  • 📋 New leave request to approve
  • ⏰ Timetable changes affecting you
  • 📈 Result publishing tasks
  • 📢 Admin announcements

School Admins​

Everything teachers get, plus:

  • 💼 Subscription invoice generated
  • ⚠️ Subscription expiring soon
  • 🔔 System alerts

Finding Your Notification Box​

Mobile App (Parent/Student)​

  • Open the Parent Student app
  • On the home screen, look for the 🔔 bell icon in the top-right
  • Tap it to open the Notification Box

Mobile App (Staff Teacher)​

  • Open the Staff Teacher app
  • The bell icon is in the header of the home screen
  • Tap to open notifications

Web (Student Portal)​

  • Login at your school's student portal
  • Click Notifications in the left sidebar

Web (School Admin)​

  • Login to the admin panel
  • Click the notification bell icon in the top navigation

Managing Your Notification Box​

You can manage individual notifications and bulk actions.

Marking as Read​

  • Tap a notification in the list — it's marked as read automatically
  • Read notifications appear lighter/greyed out
  • Unread notifications appear bolder

Mark All Read​

  • Look for "Mark all read" button at the top of the notification box
  • Tap to mark every notification as read at once

Deleting Notifications​

  • Mobile: Swipe left on a notification → tap Delete
  • Web: Click the × button next to a notification

Clear All​

  • Tap "Clear all" at the top to delete all your notifications at once
  • Some apps offer "Clear read only" to keep unread ones

Important: Deletion is per-user. If your child also received the same notification, they still have it in their notification box.

Auto-Cleanup​

To keep your notification box manageable, 4SCH automatically deletes:

  • Notifications you've manually deleted
  • Notifications older than 90 days (even if you didn't delete them)

This happens automatically — you don't need to do anything.

Enabling Push Notifications on Your Device​

For push notifications to reach your device's lock screen / notification tray, they must be enabled in your device settings.

iOS (iPhone/iPad)​

  1. Open Settings
  2. Scroll to Parent Student (or Staff Teacher) app
  3. Tap Notifications
  4. Enable Allow Notifications
  5. Choose alert style (Banner, Alert, etc.)
  6. Enable Sounds and Badges if desired

Android​

  1. Open Settings → Apps
  2. Find Parent Student (or Staff Teacher)
  3. Tap Notifications
  4. Enable Allow notifications
  5. Configure individual notification categories if needed

First Launch​

When you first open the 4SCH mobile app:

  • The app asks for notification permission
  • Tap Allow to enable push notifications

If you accidentally tapped Deny, follow the steps above to enable.

Push Notifications on Web​

Web browsers can also show push notifications:

Chrome / Edge / Firefox​

  1. When asked, tap Allow when the browser prompts
  2. To check / re-enable:
    • Click the lock icon in the address bar
    • Find Notifications → set to Allow

Safari (macOS)​

  1. Safari → Preferences → Websites → Notifications
  2. Find your school's URL → set to Allow

What Each Notification Looks Like​

Example notification on your mobile device:

🔔 Results Available: Mid-Term
Your results for Mid-Term have been published.
Tap to view your scores, grades and ranking.

When you tap, the app opens to the relevant page (in this case, your result).

Other examples:

TriggerTitleBody
Timetable publishedExam Timetable PublishedA new exam timetable has been scheduled for {exam name}. Tap to view the schedule.
Results publishedResults Available: {exam name}Your results for {exam name} have been published. Tap to view your scores, grades and ranking.
Assignment createdNew AssignmentA new assignment for {subject} has been added.
Fee invoice generatedFee Invoice GeneratedA new fee invoice is ready. Tap to view.

Troubleshooting​

I'm not receiving push notifications​

Check 1: Device notifications enabled?

  • Follow the steps above for iOS / Android / browser

Check 2: App in background?

  • iOS may pause notifications if app is closed for long periods. Open it occasionally to refresh.

Check 3: Internet connection?

  • Push notifications require internet. Check Wi-Fi or mobile data.

Check 4: Battery saver / Do Not Disturb?

  • Battery savers may delay notifications. Whitelist 4SCH apps in your battery settings.
  • Check your phone isn't in Do Not Disturb mode.

Check 5: Notification permissions revoked?

  • iOS / Android sometimes reset permissions after an update. Re-enable them.

Notification box is empty​

Check 1: Refresh the page

  • Mobile: Pull down to refresh
  • Web: Press F5 / Refresh button

Check 2: Are you logged in as the right person?

  • Notifications are per-user — make sure you're logged in as the intended user.

Check 3: Is the event recent?

  • If you haven't received any school events recently, the box may genuinely be empty.

I tapped a notification but it doesn't open the right page​

Check 1: App version

  • Update to the latest version of the app — older versions may not support deep linking.

Check 2: Already logged out?

  • The app may have logged you out. Log back in, then tap the notification again.

I'm missing notifications others received​

Check 1: Your role and child links

  • Notifications are role-specific. Parents only get notifications for their linked children.
  • If you have multiple children, verify all are linked to your account.

Check 2: Subscription notifications (school admins)

  • Subscription-related notifications go only to school administrators.

My child got the notification but I didn't (or vice versa)​

This is a known good behaviour! Each user receives their own copy of notifications. If your child deletes their notification, it doesn't delete yours. Similarly, if you delete yours, theirs still appears.

Notification Frequency​

You don't get spammed:

  • Events you trigger yourself (e.g., admin publishing a result) don't notify you
  • Bulk actions create one notification per recipient (not one per recipient × event)
  • Auto-cleanup keeps the notification box tidy

If you find any notification too frequent, ask your school admin to review the school's notification settings.

Privacy & Data​

Notifications:

  • Are sent only to users authorised to receive them
  • Don't contain sensitive data in the title/body (just enough to identify the event)
  • Are stored in your school's database (multi-tenant isolation)
  • Are not shared with third parties

Need Help?​

If notifications still don't work after troubleshooting:

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